Managed IT Packages
Three tiers built around your team size and support needs. All packages include monitoring, security, and email management — Business and Premium add included support time and faster response targets.
Essential
Core coverage for your team
$30/ seat / mo
Seat = 1 managed computer + 1 managed email account
- Monitoring and maintenance of computers
- Security protection against malware and threats
- Email management and security (Microsoft 365)
- User setup and changes — new hires, password resets, access updates
- Ongoing oversight of your IT environment
Support
Billed only for time used at the Managed hourly rate.
Non-criticalUp to 48-hour turnaround
CriticalUnder 4-hour response
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Business
Everything in Essential, plus included support time
$55/ seat / mo
Seat = 1 managed computer + 1 managed email account
- Everything in Essential
- 15 minutes of support per user per month (shared bucket)
- Faster response targets
- Reduced need for hourly billing on common issues
Support
15 min/user per month pooled across your team. Additional time billed at the Managed hourly rate.
Non-criticalSame-day response
CriticalUnder 2-hour response
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Premium
Everything in Business, plus priority access and strategic guidance
$90/ seat / mo
Seat = 1 managed computer + 1 managed email account
- Everything in Business
- 30 minutes of support per user per month (shared bucket)
- Priority response queue
- Proactive planning and environment reviews
- Ongoing improvements, not just fixes
- Strategic guidance as your environment grows
Support
30 min/user per month pooled across your team. Additional time billed at the Managed hourly rate.
Non-criticalSame-day response
CriticalUnder 1-hour response(priority queue)
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